I am so angry with them - they took my direct debit on 21st instead of the 25th which was what we agreed!
I had just had to pay two other large bills and it left me with not enough for over the weekend. I called my bank and told them what had happened and they agreed to recall the money, which they have and it's now back in my account and they said I won't be charged. I will now have to pay Eon manually on 25th.
I have never ever had this happen to me before and I'm up to date with my payments. I am thinking of changing to another company because I can't have the insecurity of not knowing they won't just take the money whenever they feel like it.
Is this common??