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BOOTS ... orders over 28 days old, refunds?

13 replies

GreenParcel · 19/09/2012 15:23

I bought something from boots about 6 weeks ago.

Turns out I don't need it now, do you think they would exchange for store credit?

I know I'm unlikely to get a refund now :(

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GreenParcel · 19/09/2012 15:44

bump, i want to go in tomorrow but scared they'll tell me to sod off!

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barleysugar · 19/09/2012 15:55

Depends what it is, and whether it's in a saleable condition. Boots are normally good I think.

LIZS · 19/09/2012 16:04

Not sure what ther policy is now but it may limit returns to a specific time unless faulty etc. Legally they don't have to offer anything for just a change of mind.

Rockchick1984 · 19/09/2012 16:11

Most stores will offer an exchange as a gesture of goodwill outside their normal returns policy as long as it's in pristine condition. They don't have to, but if you're polite then chances are they'll agree :)

cornzy · 19/09/2012 16:14

maybe customer services and ask?

Notmadeofrib · 19/09/2012 19:12

go and see, they can only say no... but obviously when the say no, plead a little and offer to take a credit note. Say you couldn't get there, your dog died, whatever. Boots can afford it I'm sure.

GreenParcel · 19/09/2012 20:07

Its slimming tablets, i bought 3 boxes and opened one (wont try to return that box obviously) but they made me ill and have 2 untouched boxes still,

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tutu100 · 19/09/2012 20:09

I don't think they are able to refund on tablets at all. We weren't when I worked for another chemist.

GreenParcel · 19/09/2012 20:11

I've had a look and it doesn't say anything on the site? or on the product page?

shit, they were so expensive :(

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Rockchick1984 · 19/09/2012 20:16

Due to distance selling regulations, it's slightly different when ordering online. What does it say on the back of your receipt about returns?

GreenParcel · 19/09/2012 20:19

I've not got the reciept, I was going to print my order confirmation,

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Rockchick1984 · 19/09/2012 20:41

Personally I'd go in and explain about being allergic to the tablets and hope you get a sympathetic member of staff. They are under no obligation to return them, but you may get lucky :)

GreenParcel · 21/09/2012 17:07

They refunded me :) not even credit.. a proper refund. woo!

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