AA car insurance quote - breakdown was supposed to be included?

[Sabriel]

I went onto confused.com for a car insurance quote for DH. We've used them before no problem.

The AA came up as a good deal (tho not the cheapest) and it said on confused.com's summary "breakdown cover included". When I clicked on to accept the quote the AA's own summary page also said "breakdown cover included". Accepted quote and paid money.

Then the sales calls started. The AA says breakdown cover ISN'T included and it's an EXTRA £8 a month! Also the £150 excess on the quote has turned into a £200 excess. Had the quote said this then I'd have gone for one of the cheaper quotes. It was only a good deal with the breakdown cover and the lower excess.

Confused.com used to keep full details of the quotes it supplied but they've changed their website so it now just says quote expired. I do have their email of prices offered and the AA one says breakdown cover included and quotes the price I am paying but i don't know if they'd accept this as proof. Incidentally the lowest quote on my own renewal back in December included breakdown cover, so I don't think it was unreasonable to believe this would too.

I've emailed confused.com. is there anything I can do? Isn't this mis-selling?

I think you have a 14 day cooling off period.

Renewal was the 7th :(

I would have a go at arguing mis-selling. Try sending them a copy of the email stating breakdown cover included if they dispute it - and just because their system no longer shows the quote when you look online doesn't mean they can't still find it. If nothing else they should be able to see that you linked through from their quote when you bought the policy.

Did you get an email with a link to the full policy terms and conditions when you bought the cover? Check that just in case (sure you have done this already) there is anything there which might help.

Hello Sabriel, I am the AA's Official Representative. There are a number of points raised in your post that we would very much like to discuss with you. Please could you email into us, our address is [email protected] and title your email Reference 10060. We look forward to hearing from you. The AA

interested to know if you got sorted out sabriel?

Only just come back to this because it dropped off my active list while we were on hols.

Found the quote email from Confused that clearly said breakdown was included and sent it to them. They have admitted it was their mistake and offered to refund the £30 standard breakdown cover.

Still doesn't address the fact that I'd have taken a different quote without the breakdown but at least it's something.