Direct Debit Indemnity

[GruffalowsMammy]

Long story short, in the process of making a complaint with a well known mobile phone company I discovered they are acting outside of the direct debit guarantee. I brought this to their attention on several occassions (verbally and in writting). They didn't want to know and referred me to CISAS and my bank. So I told my bank did a direct debit indemnity and had the money returned.

I've now found out they have added the amount refunded to my account!
Is this allowed? My bank say no, but wanted to ask in case anyone else has been in this position.

Oh and they cancelled my direct debit (without my knowledge or consent)- and are now chasing me for the money!

Just to clarify they didn't cancel my direct debit because of insufficient funds or anything like that (in fact they didn't even try and take the amount) just a member of staff decided to cancel my direct debit.

Without more detail about how they were acting outside the guarantee, all I can say is generally if the bank have claimed the mory back for you, you still owe them the money so yes they will add it to your account and expect you to pay it them back.

who is "they?"