does anyone know whether this is a serious error? When I renewed, I told them what my childcare costs will be from September (next month) as they will be increasing then.
It now looks like they have backdated this from LAST September (2010) and my payments are being adjusted accordingly. Basically, payments are going down a bit and then up again in January. doesn/t seem to make sense.
If I tell them they've made a mistake will I end up having to pay more back, because my childcare costs have not actually increased yet? Why did the payments go down a bit in the first place? can anyone throw any light on this for me please, before I call them. I get a bit confuddled talking to them on the phone!! TIA