As most of you know, I have rent arrears. Since July I have been paying an extra £65 a month on top of my rent to make sure theses got cleared. Paying it has been a real struggle but about 2 months ago the H/A rang me and said they were just ringing to inform me that as of the 1st December mty rent would go back down to normal.
I was really pleased, proud of myself for getting it cleared and pleased that we'd have the xtra money for xmas.
However the H/A have just rung again to tell me that there was a miscalculation and I still owe them £70 odd and so this month my payment will actually be an extra £75 pounds on top of my normal rent, and then back to normal in January.
I am soooooooo mad with them, how can they make such a mistake. The woman who rang said she was checking the account through because the amount had to be set back to normal, which was when she reliased the mistake. I asked her why the account hadn't been checked before someone rang to tel me the arrears were finnished, and she said she didn't know, but she was telling me now that it was wrong and wanted to know what i was going to do about it.
I went off my head at her a bit, cos she never even aplogised.
I have always thought that I didn't owe as much as they were saying, especially when I get staements saying I am in credit, but when you ring them they always say, yes but you need to be in credit by a whole month.
The cheeky cow said 'at the end of the day it's less than a weeks rent that you owe'.
A weeks rent is mega money to me