We moved home in December 2008, sky contract was in my name. Phoned to move service to new address advised by sky to set up a new contract in DPs name to take advantage of new customer offer, they would cancel old contract.
Roll on two years (December 2010) and l notice from our direct debit account that two payments of £23.00 per month are coming from the account. l enquire and find we have been paying for our old house for 24 months ! thats just over £500.
We actually know the new owners and they confirm they set up their own sky contract when they moved in after we left. So no -one has been enjoying the service i have been paying for. More worrying sky did not notice they had two contracts and two payments being made from the sale sole property.
I have spoken to them and cancelled the direct debit. They would not agree to a refund over the phone, claiming you have no proof you cancelled your old contract, and we have no record of it on our 'system'.
l have followed their complaint procedure, and have written to them explaining the situation. You cannot actually speak to anyone in their scotland based customer services unit it has to be by letter. l have written twice and have been told bluntly twice they do not consider l should have either a refund or credit.
If l could cancel my current contract l would, but there are no alternative suppliers.
l know we should have kept a better eye on our bank account and cancelled the direct debit ourselves, but in my defence the payments where not together, one was at the end and one at the beginning of the month.
l have requested some application forms from the small claims court. Anyone any advice or experience of similar.