I have had a mortgage for 15 years now and never been late with a payment. I've just found out that a miscalculation over Christmas has meant that the DD didn't go out.
We have a massive overpayment reserve on our mortgage account. We have never missed a payment.
I have paid now via the automated facility, but couldn't get to speak to someone about it.
Has anyone ever managed to persuade a lender not to Mark their credit file due to past good history?