Because he was so lovely he nearly made me cry.
I got a notice of warrant of execution saying if i didn't pay alot of money by 29th then a bailiff would come and seize my goods etc etc.
The only number they gave on the letter was of this bailiff so i sat there trembling ringing him and was fantastic. He asked me a few questions and then told me who to ring, what to say, what to say in response to the crap they would say and then said he'd ring in a few days to see how i was getting on.
He couldn't have been more helpful if he tried.