I think I'll pop in there sometime this week and actually talk to a real person face to face.....I can't believe that would be quite right (but I wouldn't put it past them LOL).
Dyson is amazing only used it a tiny bit so far (just to see if it would pick up all the hair off the rug which my old vacuum couldn't shift......it would just drag it all up into a ball and I had to physically pull it off - even then most got left).......it worked!