I rang today to find out what was happening with the missing payment from ex-h and was told that someone was supposed to ring last week but didn't, they'd try again but I wouldn't hold my breath' !!!!!!!!!!! Their words!!!!!
Honestly, I just feel like crying. I've struggled so hard to afford Christmas and was relying on the £40. I might have known that ex-h would do something like this and think the CSA's attitude is totally disgusting.