My son bought a silver voucher from Venture Photography Southampton for our 49th wedding anniversary. When I called to book a session, the staff member asked if we were bringing our children. I explained no as my deceased daughter would be prominent by her absence. His response was “can’t you bring someone else?” No one will ever replace her but I didn’t respond. I suggested bringing our Rottweiler Puppy which he said “ok do that “
Having set time, date and paid the additional £25 returnable fee we ended the call.
I could hear loud voices on my phone and picking it back up I could hear him mocking me, using the most extreme swear words and imitating my voice in a rude and unforgivable manner. Saying to his female companion in the rudeness “You have got your Fing work cut out with these two!” Then “We are bringing our Fing Rottweiler” in a pathetic attempt at mimicking my voice. I was speechless as the female was laughing and contributing to the abuse whilst neither had ever met either of us and the female had not even been party to the conversation with me. I heard everything they said for a good 5 minutes (of the 11 minute call I have listed on my phone!) I shouted to get attention and they just replaced the receiver. I called back and told them I heard everything and demanded a full refund, but they hung up on me. I complained to the head office and they offered me a free session and a hamper, which I refused. I do not want anything to do with these disgraceful people.**