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Broadband mobile mis sold/scam

4 replies

Carol52 · Yesterday 19:14

I rang my mobile company to get a better deal for broadband . to cut if short after over a hour of different figures she offered me a reduced broadband but also a better mobile deal.included was a pair of airpods and a apple watch. i said several times i don’t need a watch . she even sent a text giving the figures and nowhere did it say a price fir the watch. i received the watch but not the air pods . I rang up and said i don’t feel this deal is right . the woman looked and said you are l paying 20.00 A month for the watch. she had reduced my bills but added on a watch . now when she sent the contract across it went funny and se resent but again. . I would like to know where i stand I am so annoyed and said to the woman i feel scammed.. she said i have been mis fold and said on the first text the woman sent me it clearly states no price for the watch . legal advice is where do i stand do i have to give the watch back orcs. i take it further. i have been really upset about the whole thing

OP posts:
eurochick · Yesterday 19:42

When was this? You have a 14 day cooling off period under the distance selling regs. You can just change your mind in this time.

Arlanymor · Yesterday 19:43

Call and cancel the contract if you're still within 14 days.

Carol52 · Yesterday 21:10

i have .

OP posts:
UserNineNine · Yesterday 21:13

Where do I stand?
You have cancelled the contract so you are ok there.

Do I have to give the watch back?
Yes, if you don’t want the watch you need to send it back.

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