Hello, I would be grateful for any advise/support as this has been very stressful.
Background:
I had an interest-only mortgage and the full amount is now due to my current lender. Due to health reasons, the whole process has been slowed down, but I found a new lender through a broker.
What Happened:
In June I started the process by contacting a broker and the broker found a new lender and the application was accepted.
A survey was done, and the solicitor prepared all documents, details of my block of flats insurance, a copy of my lease, my signature witnessed, pay slips, credit checks and all the other stuff involved, everything was OK.
A completion date for my current lender to receive the payment was set for November 25th, both the solicitors and the broker emailed to confirm this.
The Issue:
On the completion day, I was informed by the solicitors instructed by the new lender that they just discovered that the case was closed by the new lender because the new lender hadn’t received a response from the mortgage broker. The solicitors advised me to contact the broker to proceed.
When I asked the broker about the problem they mentioned an "additional lending" issue which had been refused, I clarified that there was no additional lending requested, and it turned out they were referring to the broker’s fee, which was already part of the process and not a new charge, which was £600.
Even after agreeing to pay that fee, the process had to be restarted, but the broker said they would fast track the process and it would take a week.
The the broker then said a few days later that I need to have a new survey done as the current one is three months old, I am now getting phone calls from another surveyor from the one used before, so I suspect I will have to start everything again, even possible with the solicitors.
I am going to ask the brokers if they can arrange for the original surveyors to be used as I had confidence in the person they sent.
I don't believe the brokers are being truthful, I suspect they have done something wrong, I never asked for additional lending and why would the lender close the case but the solicitors still continue to work on it do you have any idea what's happened here?
I have been accepted again by the same lender but the whole process is taking a toll on my health as it's taken months to get this far and now I am staring again.
What do you think has gone wrong?