Hi all. Firstly can I thank each and every one of you for taking the time to help. I have read every single post (twice in fact). I am truly grateful to you all.
Communications with Halifax
• 2/7 Phoned fraud. After going through security the rep said he couldn't see the account and to go into branch to raise a 'cash over the counter' case.
• 2/7 Went to branch, rep said 'it's 20 minute until closing', then to phone police, then to phone fraud. I said I had been sent by fraud to raise the 'cash over the counter case'. She reluctantly phoned fraud, eventually saying there has been no fraud.
3/7 Phoned fraud again. This time they said to go into branch and raise a 'joint party dispute'.
4/7 Went to branch. Rep said she has no way of raising a 'joint party dispute' that fraud have to do it. I took a list of questions which I had taken from this thread to which I noted the answers. She looked at the attached 'New Account Form' to answer all of the below, I have no idea whether she is correct or not.
• Is it a trust account? - yes
• Is it a bare trust? - no
• Was it due to revert to her at 16? - no
• How was he able to change the address? - 1 person is allowed to change
• Did they require passbook for withdrawals? - no
• Should withdrawals be made in person - no
• How was he able to transfer the money? - all methods permitted
• Re FCA Vulnerable customer guidance, why did they not challenge the unusual pattern of withdrawals by a single signatory that substantially depleted the account? - Account holders are permitted to withdraw money so it would not have been flagged (paraphrasing)
• Can I see the signed copy of the new account form - no
She gave me a new fraud number to call, said to get a reference number from them and to give that to the police.
To answer some of the questions that have been asked
• It looks like he changed the address on the account to a flat where he was living, around 6 years ago when we separated. Daughter has always resided with me.
• Other than a few birthday/xmas cheques, my mother and I paid in all the money.
• There were no withdrawals and only transactions paying into the account for 14 years.
• There were 60 transfers from £10 - £1500 made to his own account in the space of the last 17 months
• On the day this was discovered, he knew she was going to the bank, they had a brief call where he said he'd had to 'borrow some money'. Daughter then discovered in the bank what he had done and has not spoken to him since, he is repeatedly calling but she is ignoring his calls.
• Daughter turned 16 last October.