My neighbours had exterior wall insulation in October (we were given 12 hours notice and no party wall agreement was put in place - long story). Anyway, now it's January and our scuffed and scratched front doorsteps are still not fixed by them nor is the water seepage that is coming onto our kitchen wall fixed either since they put in a conservatory. A surveyor from my council came round at the very time their works were being carried out and he confirmed the water seepage is coming from them. They have cancelled us three times to fix these issues ("he couldn't get the baby to sleep", "my baby isn't well", "my wife is stuck in traffic") and on the fourth occasion he didn't show up whatsoever. We had plans in place and had to rearrange them and we waited and waited for him.
I have written them a polite, but firm letter yesterday expressing our concerns again about our kitchen wall (as the water is coming near to electric wires beside our boiler) and our damaged front door steps, and asking for an update on any proposed solutions and a timeline for implementation. If they don't answer me, what then? I don't have any finances for legal assistance as I am in receipt of pension credit.
TIA. 😓🤔