4 months ago my car went in for repairs, I was given a hire car through Enterprise. I picked my car up from the body shop once it was repaired, advised to leave car there for collection by Enterprise which I did. Keys left with body shop staff.
Yesterday I received a letter from enterprise claiming that I returned the hire car without the key. I called them and it seems between them and the body shop the key has been lost. They stated that they are pursuing me as their only option to reclaim costs.
How should I best defend myself against this and avoid paying out (£250)?
They made no attempt to contact me at the time to investigate who I had left the keys with, surely they have to notify me within a period of time if they intend to put a claim against me? Any advice would be gratefully received!