I bought a low value item (approx £30) from a small business owner who posted it using their Tracked24 service. I had email notification that the item had arrived - it had not - and on tracking it, their picture evidence just showed an image of my driveway and front door with absolutely no parcel present.
I spent 45 minutes on-hold to RM and when I finally got to speak to someone, they told me that my item would "probably be delivered later on". I asked them why would they send me a picture of an empty driveway and they merely repeated the same line. Anyway, the item didn't materialise.
I contacted the small business owner - mostly to let them know that there was something amiss with their courier. They also had a look at the picture of delivery on the RM website and confirmed that it showed no parcel. They refunded me -
although I felt (and said as much) that it wasn't their fault.
It still rankles me that this has happened and I'd like to pursue it. I've looked for the pic on my tracking number and it's no longer there (message states 'this picture has been removed').
What is the recourse here? Can anyone advise me on what to do next? I still feel guilty that the small business owner refunded me as well.