Nightmare roofers, help!

[awana]

I've had a terrible experience with cowboys High Pitch Roofing ltd. I asked them to fix a leak in the roof and they've caused an even bigger leak, with lots of water coming into the bedroom when it rains! They've been back 3 times to fix the issue but the leak is still there, and they've refused to return to fix it again. They have given me a guarantee of 3 years but obviously it's not worth much if they won't honour it. Danny Grace, the owner, has also sworn and shouted at me a number of times. Please can anyone advise how to proceed and what to do? TIA

According to Companies House, Danny Grace is not the owner. He ceased to have control of the company and resigned as a director in March last year. It now appears to be owned by Anthony Jones.

You need to get quotes for fixing the issue then send them a letter before action, setting out the facts, what you want from them (the cost of fixing the leak) and giving a reasonable deadline to respond - 28 days is normal. You need to include copies of any documents you will use to support your case and list any documents you want from them. You need to state that, if you don't receive a satisfactory response by the deadline, you expect to start legal action without further notice. Once the deadline has passed, you can start legal action in the small claims court.

If you paid for the work by credit card, your credit card company is jointly liable with the builders. You might find it easier to get your money from them.

Many thanks, that's very helpful. I will give that a go. Given Danny's manner I doubt they would be helpful regarding the money though.