Consumer Rights ??

[Burpinbunny]

Hi,
hope this in the right place !
Two weeks after having a boiling water tap installed, it has started to leak in a couple of places. The tap was bought online from a major online retailer in Oct. 23 but only installed recently.
The retailer has offered to send a repair kit through the post for me to fix the problem myself. I have responded to say I'm not qualified to do this and they have said there is nothing more they can do and that they have met their responsibility to remedy the problem. Their position is that they have offered a repair, I have countered to say that they have only offered the equipment necessary for the repair and not the expertise.
I'm going to speak to Trading Standards but was hoping someone with experience or knowledge could advise.
The tap was not cheap and I am not impressed !!
A little good advice would be appreciated.
TIA.

Is it the installation that’s the issue though rather than the actual item?

Did you arrange installation through the online retailer or did you arrange installation with a plumber yourself?

Hiya,
thank you for the responses.
The tap was installed by a plumber and worked well for over two weeks then developed the leaks. The retailer seemed unsurprised when I made contact citing the issue and immediately sent out 'a kit' to make a repair.
When I said I wasn't qualified to open the tap up etc, they offered to 'contribute' to the cost of a plumber.
I am hoping to ring Trading Standards later today and I will continue to chase the retailer but just need to get a refund or repair professionally done and not at my expense !