Problems using Legal Ombudsmen?

[SOT3]

Has anyone had issues getting a response from the Legal Ombudsmen?

I was advised to contact them nine months ago for help regarding my solicitor still not completing work after three years, but I have not heard back from them, apart from an initial automated email to say they had received my completed online complaints form.

I had expected a much swifter response to my complaint, and wondered if this time is to be expected.

I’m about to deal with them myself, not had any dealings with them yet, but I’d be following this up.

I hope you get good results, I am surprised and disappointed at the quality of service due to the nature of what they are meant to do. I have chased them twice over these last nine months when I didn't hear anything but no response back. I really hope things will be better for you and wish you luck.

They have an enormous backlog and in some cases you can be waiting 1 year plus for your case to be assigned to an investigator apparently. Make sure you have made a formal complaint to the solicitors because they'll ask you to send this along with the solicitors response.

Thank you so much for letting me know this, and yes I had already completed the formal complaint to my solicitors before contacting the LO.