Small suggestion. I'm not an expert.
Formal complaint about G and B
Dear Mr. S
I am writing to make a formal complaint against ... and ... in the matter of [my case name and reference number]. Damages of [£123] have been awarded but they have failed to keep me updated on my claim and to promptly remit my money. This unsatisfactory service is a dereliction of their professional and legal obligations to me.
After accepting settlement on 20th June 2023, I was not informed about damages. I received an email on 14th of August 2023 that my payment would be made in a few days.
Mr... and Mr... did not inform me of the damages and failed to reply to my emails and text messages.
I believe they have misled me.
This situation has caused me emotional distress and financial issues, it's impacted my young daughter also because I am a single parent.
I now require payment of all outstanding monies by 9th September 2023, plus interest of 8% per annum dated from 20th June.
I understand that you are required to respond formally to my complaint.
I shall follow this letter with an appeal to the [ombudsman] if I do not receive payment by the 9th September.
In the meantime if you need any further information from me, telephone me on the above number.
I look forward to hearing from you in the very near future.
Yours sincerely