Silly stepson bought a car online which turned out to be a pile of junk. He had 14 days to return it which he did (on a flatbed truck at his own expense) within 7 days. He paid £1000 in cash when delivered and has a finance deal for £2.5K.
The dealer has some dire reviews on trustpilot, although good reviews on Google reviews (??) which is all DSS saw.
The finance company Zuta are saying there was no 14 day refund and he must start paying the finance.
The dealer is saying he will fix the car and return. DSS has said he won't accept it.
DSS tried to fill in the online trading standards form but it won't accept it so he needs to phone them.
He will email the dealer asking to refund the money back into his bank account. Then he will do a letter before action.
He did call the CAB and got some information but is finding it all a bit overwhelming and needs a timeline to follow. He had ADHD so not the best with this type of thing.