Hi
I'm not sure if this is the right area to post this but I'm looking for some advice.
I have finally had resolution to an almost 9 months complaint with a well known catalogue company.
The complaint was upheld in my favour and the corrections were made to my account. It was admitted that at various stages they had failed. They also sent me a cheque of £30. I told them this wasn't acceptable due to how long it took to resolve, and the fact that no one was logging information correctly. I was on the phone a few times every week for well over an hour. A few calls were over 2 hours. I was spoken to rudely (upheld) on several occasions and made to cry being told that regardless of having proof of returns I still need to pay for the items or risk debt collectors. It caused me alot of stress as it was errors of over £700! It was only sorted a day before I was due to be charged a considerable amount of interest.
I've emailed the handler a few times since asking what to do with the cheque? They cannot comment apparently. I have advised them I am going to the ombudsman. But do I still cash their cheque or would that be accepting their offer?I really dont believe £30 is acceptable when their turn around is 14 days in the first instance and then 8 weeks with investigations. This took 9 months
Thanks for any advice