We have a broken glass door in our house. It’s one of those bi folding type doors. I took ages to find a company that could fix it but eventually I found one. The chap came round in July to measure the door and to measure depth etc and said they will send the measurements to their factory in Europe because ace door is custom made. We were asked for full payment upfront because of this. We paid by bank transfer.
Chap said due to recent problems in that part of Europe extreme weather related, lead time will be September before we receive new door installed. Fine. Didn’t hear anything further, by end of September I contacted them and was told delays have continued but they are certain it’ll be ready mid October as they could see no further reason for a delay.
I just received an email just now saying, there are further delays and the door isn’t expected till mid November.
This is the short version as in between, I’ve made phone calls chasing up for an update and as they have not contacted me since the visit to do measurements. I mentioned at my last call that I’m might have to ask for a refund as we’ve been waiting so long, to which I was told ‘that’s impossible!’.
Have I been scammed? What can I do at this point?