Hermes!!

[Rupertpenrysmistress]

Hi all just wanted some advice although I will try to contact Hermes tomorrow work allowing.

I returned a parcel via Hermes collection to next on Monday. I pay for the yearly delivery and collection with next. The parcel has still not arrived with next. I checked on Hermes and it says we have your parcel for next but it has not moved along to the next point on the site which is delivered. I have checked on my next account and next have not received it.
I will phone next tomorrow but does this make me liable for the cost of the parcel? There is no proof of what I have returned just the barcoded card from Hermes.

I hate Hermes I wish I had take it myself.

The returns page on the Next website says to allow 10 days for returns to show on your statement

I order and return things from Next all the time. I don’t think I’ve ever seen the Hermes tracker say delivered for any of my Next returns, so I wouldn’t worry about it.

It can take Next a week or so to receive and process a return, so if you haven’t had a refund yet, now would be a good time to contact them.