Not sure where to put this but wondering if anyone hot on consumer rights issues?
Briefly I ordered a tent and stove 10th march, 15th only stove turns up. since then I have been fobbed off by customer service many times saying had to wait 28 days for investigation by missing parcels team well 28 days is up and now I have been told I have to wait another 72 hrs for a reply looking into what they haven't replied, what! This is a £600 tent I am so upset I just can't understand how they can operate like this.
I am not sure what to do trading standards perhaps or letter of complaint to head office?
Might try credit card company for refund? as GO just don’t seem to want to give any information at all as to what has happened to the order. Have tried facebook/twitter/form on website/email/phone and they just ask for order details to look into it and then do nothing. Parcel was Hermes but they have been no help - their website is automated says refer to retailer.
Any help or advice would be very much appreciated.