Does anybody know anything about provident?(Fraud)?

[millionmilesaway]

My partner's ex partner has taken out a provident loan using my partner's details. We've just learned this after being contacted by a debt collection agency, although she's (ex partner) done this before. We emailed saying this was not taken out by my partner, and that she did not reside at the stated address at the time, but they've written back saying basically 'we don't believe you and will still pursue' .

I am going to try to help sort it out-but I am not sure where to begin.
I assume they have to carry out photo ID checks?

My partner (although both women) looks VERY, very different to her ex partner (20 year age gap, one is very 'girly' looking one extremely masculine etc etc, impossible to mistake for one another).

We can provide proof that my partner didn't reside at the stated address-what else can we do? We can't afford to pay this ?

I may go on MSE forums also.

TIA. I am so annoyed!

I've just realised-the dates mean my partner DID live with her at the time. Ugh. This is going to be impossible?

Your partner would need to call Action Fraud and possibly press criminal charges against her ex partner for the debt collection agency to take her denial seriously. Is she willing to do that?

@thefourgp

Your partner would need to call Action Fraud and possibly press criminal charges against her ex partner for the debt collection agency to take her denial seriously. Is she willing to do that?

This

Yes, I don't see why not-but IME action fraud don't usually act against individuals rather just deal with the enlightenment that this sort of thing has happened