Not sure where to write this, would appreciate some advice. So my car broke down in the worst possible time. Arranged for recovery company to take it to the dealership to get it fixed in the morning. In the evening of the same day dealership announced they are closing all their branches after the lockdown announcement. Everyone who is affected will be contacted directly, no contact was made, no way of contacting anyone in my local branch. Contacted customer services, they said all brunches are shut, no work is going to be done until lockdown has lifted, fair enough. Asked towing company to take the car back so I could maybe find someone else to have a look at it, they need written permission from dealership to go and take it. Dealership is refusing to give permission to do that, refusing to help with anything at all, making different excuses about why they can't assist and just said I am not getting my car back. I have never dealt with anything like that, maybe someone more experienced can suggest what to do? I live in a rural location, have young children and no transport at all to go and get essentials for ourselves.