Can anyone help me with a SAR please?

[SARhelpPlease]

Organisation A cocked up my pension payments and need to correct this. However, they have been saying for 3 months that they need the original payroll claim forms to do so, and they have been sent "off-site" to Organisation B to be microfiched. Organisation B have had problems and have a huge backlog with no realistic date for when this might be completed. Organisation A say they can't hurry this up or retrieve the paper copies; at the moment they also won't tell me who Organisation B is.

I am hoping that if I make a SAR I can get hold of the forms myself, give them to Organisation A and get this mess resolved.

So today I verbally told A this is what I intend to do. My question is, is it sufficient to formally make the SAR to A? Do they have to retrieve the information that B are holding on their behalf? Or do I also need to persuade them to tell me who B is, so that I can also make a SAR directly to B?

Hopeful bump for people getting home from work.

Needs to be to B as they're the ones that hold the information on you that A needs.

Thank you izzybee55. Now I just have to get them to tell me who B is.

Actually, no. It sounds like A is the data controller and B is a data processor. So you need to make the request to A.

Ah, that is what I suspected, but it’s very helpful to have it confirmed. Thank you prh47bridge

Needs to be in writing or email, verbal doesn’t make a difference.