Zatchels company has gone bankrupt! Please help!

[Sams633278]

Zatchels company has gone bankrupt! I’ve bought bags in November and I’m still waiting for delivery. They don't answer phones or emails anymore. I guess the only option for me is to make a claim against my card provider. No money, no bags, no Christmas gifts for my children! Could you please give me advice what should I do next?

Yes, contact your bank and register a dispute on the grounds that the goods weren't received. Did you pay by credit or debit card? Some banks will refund you straight away pending a response from the merchant.