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Original poster

Van fixed without asking

9 replies

blueskiesbrighteyes · 03/12/2019 09:06

Hello all. We have a company van, 6 months old and it broke. It went into Ford under warranty, they then rang us up and said it was driver error, fixed it without any instruction from anyone in our company and presented us with a bill for £900. Any ideas on where we stand? Thank you

OP posts:
Velveteenfruitbowl · 03/12/2019 09:08

What teens did you give it to them under?

Velveteenfruitbowl · 03/12/2019 09:08

Terms

Original poster
blueskiesbrighteyes · 03/12/2019 09:12

Thanks for replying. We just asked them to look and see what was wrong. They said they fixed it because it was taking up space in the garage

OP posts:
coconuttelegraph · 03/12/2019 09:13

Did they sat how driver error could break a van, that's an unusual thing to day. What exactly was wrong with it?

Original poster
blueskiesbrighteyes · 03/12/2019 09:24

The clutch went. The van had only done 4000 miles

OP posts:
Original poster
blueskiesbrighteyes · 03/12/2019 10:02

Hopeful bump!

OP posts:
Original poster
blueskiesbrighteyes · 03/12/2019 18:54

☹️

OP posts:
RedHelenB · 03/12/2019 20:52

I would contest that driver error personally.

Singletomingle · 03/12/2019 21:06

Most clutches are through driver error I'm afraid and it would be very rare to get 1 fixed under warranty unless its a known fault. How long was it in the garage? Did they try and contact you? If they hadnt fixed it what would you have done?

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