I bought a washing machine from a trader called shopforbargins .club in Manchester
I contacted him first off ebay amd he directed me to his own website to py for a machine. Hes called trevor
I asked for a 8kg machine as i have lots of children but he kept changing the manufacturer.
The machine arrived and didnt work..first problem. They took the machine back and delivered another machine with a smaller drum size. By now i felt the owner was dishonest and i wanted nothing more to do with him so i accepted the machine so i didnt have to talk to them again. He said the machine had one years warranty, parts and labour ( which is why i bought it in the first place) on it and his website said the machines are under warranty for two years. This was not on the receipt though
Second problem.
7 months later machine breaks and i ring him.trevor says there a charge for coming to pick up the machine. And now denies it has a warranty for parts and labour.
Third problem.
By now i know this guy is a liar.
He says i have to pay £40 for the repair on the premises or they will take it away to be fixed and return it.
Guy comes and takes it away saying phone in afew days .
After loads of phone calls where the reply is always the same " machine is in work shop" trevor finally says they are waiting for a broken machine to come in where they will put the parts into my machine
If i want it today i have to pay another £150 for repair. At this point they have had the machine two weeks: problem three.
Finally he says that there was something stuck in the drum and that they will replace the machine. I ask when one will be delivered?
Now the really mental conversations begin.
He says his moms coming out of hospital and he has to look after her.
Problem four
Ok know i know im not getting this machine back.
There no way i believe this man has put his business that runs 6 days a week is on hold for his mum as they have loads of staff. But when i speak to him ...Apparently it is.
Come monday and he says he will deliver a machine. I ask him for drum size.
He says 6kg . I said i paid for an 8kg machine amd want an 8kg machine back.
Problem five.
He says definately ill get one this week.
I tell him i have 5 children who have no clothes and i need a machine this week.
He says no problem.
Come Wednesday i ring again.
This time his staff say the lorry has broken down and green flag has been called.
Problem six.
I ring back again and the trevor says hes waiting for the delivery to come in of new machines.
Come friday he says his friend is in hospital and he knows theres a delivery with my name on it
I ask him to give me a time so that i can stay in.
Problem seven
No he cant give a time because hes eating his lunch.
I ask him to look at the paperwork and he says Saturday.
Again i ask him for a time and he puts the phone phone on me.
Problem eight.
Come monday...after no delivery, i ring and ask what happened to my delivery.
He then says hes told me something really personal about his friend trying to commit suicide and i have no empathy brcause i keep asking for my machine back.
Problem eight
I told him he didnt tell me about his friend trying to commit suicide and i want my machine.
He then says hes waiting for a delivery.
So i ask him " when i rang on friday you didnt have the machine then either did you?and said that you had me down for a delivery"
He then says hes getting the delivery tomorrow..
No delivery time.
I said im phoning trading standards if i dont get my machine today or tomorrow.
I said i wanted my money back and then the already outrageous lies become reach a new level.
He goes i destroyed the machine i was "given"
I wasnt given anything i paid for a machine.
He then sys he offered me a replacement machine while mine was being fixed.
Which i point out was a blatent lie as he new once offered me a machine .to "turn down"
I put the phone down.
Problem nine.
I know by now im not getting this machine back.
He rings back saying there is a deliver coming to his store tomorrow. But again....At this point again no delivery time to my address. Ive said i had enough and that I dont believe him and he can deal with trading standards.
He said thats fine he will.
One week one and no machine.
Hes clearly trying to wear me down so i stop asking for my machine back.
I typed a letter out to give him another seven days and them im off to the courts .
I know ill have to pay more money to py court fee and probably still wont get my money back.
I have 5 childten..just startng up my own business so absolutely no money spare for another machine.
Any advice?