A friend of mine was in a large DIY store recently when a customer dropped a can of paint which splashed all up her back, ruining her coat, boots and bag. The store were aware this happened at the time, but didn't make much attempt to help, short of offering some sugar soap wipes. None of it will clean off, and she has really tried, so she needs to replace all her things, which she can ill afford and is quite sad about. Do you think the store might pay for it? I'm not sure who is at fault here, but it seems a shame for her to lose out due to something that was entirely not her fault.