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Gemini Parking Solutions

2 replies

pinkpiggy · 01/07/2017 11:31

Can anyone help?

I parked at Chase Farm hospital on June 21st to attend an appointment. I parked in the multi storey car park and I think I paid the right amount in a machine and put in my reg number. I have not kept any tickets and can't remember fully as I had a very stressful day.

I have received a letter today dated 30th June from Gemini Parking Solutions saying I am in breach of terms of Parking and I owe £100.

Do I have to pay?

Thank you for your help

OP posts:
DancingLedge · 04/07/2017 18:00

Firstly, they have to give grounds for the breach. What do they think you've done?

Parked outside marked bay? Overstayed? Not bought a ticket?

If it's not bought a ticket, those type of machines are notorious for these problems.Between the person making an error, and not putting right reg number in, and some ways machine can get it wrong.

So if they claim you haven't paid at all, and you're sure you did, contact them, tell them there's been an error, and can they check the records, to see if a reg close to yours but a bit wrong ,did in fact buy a ticket. Ask them, politely but firmly, to correlate their ticket machine data, and their number plate cameras data. Help them by giving as many details ,time of entry, time of leaving ( ranges if you don't know exactly), reg , type, colour of car.

This may do the trick.

Read the notice. If it specifies how, when and to whom you must appeal, make sure you do so.

DancingLedge · 04/07/2017 18:02

@ pinkpiggy just to let you know a late post popped up

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