I ordered a number of freestanding kitchen items in a sale online, and am in the process of arranging to get these delivered to me.
I changed my mind on one item and have requested a cancellation and refund.
The company rep umm'd and ahh'd over the phone and said she'd "try to see if this was possible" ; and is yet to get back to me since a couple of days ago.
Surely as I haven't even touched the goods, under the "Distance Selling Regulations" or whatever they are now, this should be a straight-forward case of a simple refund?
Thanks for any advice!!