Just as the title states really. I had to send proof of ID docs off to solicitor for a remortgage. Docs included my original passport ( had to be the original) bank statements and a utility bill. I started to get a bit nervy about a month ago because they hadn't yet been returned so I started to chase. Originally I was told that they had been returned but they couldn't find the tracking number. So I had days of waiting for a manager to call me back.
Today I've finally had a call back and they have admitted that It looks like they have mistakenly taken 2 addresses and merged them into 1 address and sent the docs out to an address that obviously doesn't exist!
I've been told the post office will end up returning them back to sender once the error has been noticed!!
Basically I'm being told to chill out its no big deal.
However even I know a fraudster doesn't need much to obtain credit.
What do I do???
Solicitor isn't worried, thinks I'm overreacting. Ive asked for a copy of the firms complaint procedure but in the meantime someone could be using the docs to apply for all kinds. And even if that doesn't happen I want my passport back.
I'm in the middle of a remortgage I really want to tell them to shove it. But my mortgage advisor has suggested against cancelling the instruction as its late in the game and anyway I wouldn't be able to prove my ID to a new company.
Does anyone have any advice on what I can or what I should be doing?