Really confused re: housing benefit, help!

[DrinkFromSantasFountain]

We're trying to work out if we are eligable for housing benefits, we've done all the website things but really don't understand it.
Is there anyone here who understands it all and has a free 10min who I could pm the details to and try and get someone who understands it to have a look?

Please please beg beg grovel...

[shame]

not shame...

You can pm me if you want. My job is housing benefit customer service so I should be able to help you.

Thank you so much.
It won't let me pm you, is your profile private?

Forgot I was on the mobile site which doesn't like me.
Pm'd you.