My children attended a college run childcare scheme, for 2 hrs after school once a week while I was attending my college course.
When I enrolled them I said that it would just be for the duration of my 9 month course.
As soon as I found out the end date of the course I submitted it in writing to one of the staff members when I collected them one afternoon.
I paid monthly via direct debit and never missed a payment:
Come the end of the term my disabled DS1 became very unwell and as a result both boys missed the last week, I was in college completing my last assessment and left early, I went in and told them that DS1&2 wouldn't be in and why and also thanked them for their time and that the boys had fun etc...
A few weeks later I get a snotty phone call demanding to know why the boys weren't attending the past couple of weeks!
I told them that they didn't require childcare anymore as my written confirmation.
They claim they never received it at the finance dept and so I owed them ££££.
I said no way, please check again as I've verbally told you and confirmed in writing that the service wasn't required as of x date.
After tha they again said they'd not got the written confirmation and the were keeping my £100 deposit.
Then I got 3-4 calls a day from them, in the end I answered and said that they had already taken £100, I didn't owe them as it wasn't my fault they hasn't dealt with the written letter properly, I also said please stop harassing me as I was carrying and very high risk pregnancy and dealing with DS1 who was being shipped between my local hospital and London (3 hrs away) as he was very unwell.
Today I have a flipping debt collection agency sending me letter asking for £££ on behalf of the childcare people.