Incorrect DFS sofa question

[puffylovett]

Hi there
DFS tried to deliver our sofa today. We had ordered a Left hand chaise unit, spent extensive time with the salesperson going backwards and forwards between 2 sofas, for about an hour (yes I am one of THOSE clients - indecisive !) and ordered the exact same unit as on the shop floor. She has even done a little drawing on our paperwork of a left hand unit.

However it's turned up today and it's a right hand unit, which just wouldn't fit in our room. No problem, the delivery guys rang the store and organised for our salesperson to ring us back tomorrow, loaded it back on the van and took it away.

My question now is, can we cancel the order? We needed it for bonfire night which we now won't have and I have just seen another sofa on their website that would be a much better fit for us. Are they technically in breach of contract by delivering incorrectly? Can we use this as a reason to cancel or amend the order?

Thanks for taking the time to read :)

Unless the order stated that 'delivery shall be on or before 5th November and time shall be of the essence' you have no right to cancel or change it, but talk to them and see what they say.

Hello, in January we ordered a new sofa from DFS. A very pushy salesperson initially tried to get us to go for the 3 seater but we firmly said no we could only fit. 2 seater into room. We were sat on the 2 seater and said this was the one we wanted. She talked us into getting the powered recliner rather than manual which pushed the price up but we refused all the other add on she tried to push. My husband signed the papers and off we went! Yesterday I checked the receipt re delivery date and noted it said 3 seater so rang the store, spoke to the sales person who said we were sat on 2 seater but said we wanted 3 seater! I'm waiting for the store manager to ring me back but where do you think I stand here? The order was 10 weeks ago! Thanks kelly