Unblocking iPhone from O2

[PinkFondantFancy]

Sorry this is probably slightly off topic for legal, but not sure where else to put it.

My iPhone contract period has come to an end, so I want to move away from O2 to Virgin. I'm told this isn't a problem, and I just need my phone unblock code and PAC code from O2. The PAC code has come through within a couple of hours, but I'm told by O2 that the unblock code won't be texted to me for another 14 days.

This seems preposterous - I can't cancel my contract until my number is transferred to the new provider, so they have me over a barrel for another fortnight. How is this allowed? They must have the code available, they just choose not to give it out! Can I complain to the ombudsman or something?

Vie just done this! You need to call them back and insist that they can unblock the phone using the imei code and they must escalate the request.

They told me that the unblock code would take 14 days. It appeared the next day.

If its an iPhone you must synch with iTunes before the unblocking takes place.

Thanks Alouiseg. I thought I'd give them until Monday before hassling them and they unlocked it today! I know they need to manage expectations but saying 14 days if it actually is only likely to take 2 in reality is mad!! Anyway, not complaining really....