This is an everyday occurrence - I am highly surprised it made it to the papers - really I am!
The station I live nearest has no lifts. I carry my baby (18 months) in a sling - or use a light buggy - but then I am restricted to only travelling when I have my own helper (friend or relative), as the crossing to the other side is over a bridge. I find it difficult to carry my 18 month old, the buggy and a changebag safely. I would not be able to hold the railing when doing this. I do have back issues though.
Our station is often unmanned.
Disabled persons wishing to use our station have to travel up the line a further stop - use the disabled facilities to cross the line - and get a train coming back down the line and then they can access the correct side of the station.
I as a mother with a buggy cannot do this without paying extra fares - because I am not disabled - I have a back issue (a suspected slipped disc), I am fine most of the time - but I do have to be careful about lifting/carrying things.
Of course none of this would happen had british rail not sold the land at the opposite side of the station off - (there's now an industrial estate there), in the olden days there was a gentle slope up to the main road - where people who were disabled or with buggies could have crossed over and returned to the opposite side of the station without the need to use any stairs!
I look forwards to the day they install a "disabled" lift at our station - I would use the trains all the time if I could - they're far cheaper than the busfares in my area - and the trains are more frequent and faster than the buses.
I don't drive - sometimes it really gets me down that I cannot get out and about using public transport. I end up shopping online and not having very exciting outings walking on foot locally. I miss out on using leisure centers, going to the beach / forest, theatres, cinemas etc.
I have 4 children altogether - they miss out too.
I mainly don't use the buses because of the cost (twice the rail fare) and they are not particularly "buggy" friendly (despite the "joke" stickers on the windows saying they are)... the drivers do not wait until your young children or yourself even when carrying a baby have found a seat before setting off - so it is highly dangerous in my experience...strict timekeeping comes first to our drivers before customer service!!! Complaining does nothing.