Hello everybody so we’re do I start…
I am a family of 5 me my partner and 4 year old and twins who are 2 so we used to live in a 2 bedroom house which obviously became too small and ended up getting bad mold and mice after new neighbours moved in never had a problem prior now this house was a private house so I set up property pool 10th October 2022 to try and move with council after waiting and waiting I was getting nowhere Evan on band b however in the end I put the funds together and went into a bigger 3 bedroom house to say I cried when the landlord said yes is a understatement I was so excited to finally be happy discussed with the letting the situation we was in after waiting almost 2 years on property pool and getting nowhere o was so happy to finally be given this chance was told the house is perfectly fine no issues and felt happy moving forward to moving day .. stressed but was happy but then after the first day my cereal got chewed straight through by mice we moved into the property April 2023 also found out the letting agent they use for Maintenace is In London big RED Flag I’m in Liverpool so pest control constantly coming out since then mice have chewed threw almost everything you can think of chewed the kids toys my new pram every single day there on the couch no matter how many holes I fill they make new ones my daughter is scared to be in her room because of this when I say this is a severe mouse infestation I mean it’s horrific the house smells like a mouse cage first thing in the morning I have pulled my hair out over the house I then had a fight to change my band back to b as being in a 3 bedroom they changed it to c however the good thing is they changed it back to b and kept the day I first applied as 2022 so technically I have been on property pool for 3 plus years constantly bidding and getting nowhere all the maintenance do is get pest control to come out every 2 weeks and bait the place but that had been ongoing for over 2 years now I have gone to shelter for a solicitor which I do have one I thought great I’m going to get somewhere showed him all my evidence to which he said he can’t help me with moving only thing he can do is tell them to get the work done which has still not been completed we have been battling with the landlord over rent amount which is £800 a month to live here I have been paying £700 and keeping hold of the other £100 a month as she still wants full rent knowing full well we live in a mouse infested house I have been to the go over my mental health over it my eldest daughter is on the ASD pathway and can’t cope with it I know you should withhold rent but in my eyes I feel like the landlord has not considered our health and safety or Evan considered damages which I have shown her myself when we do finally move whenever I get accepted somewhere half of my stuff will have to be left in this house the couches have been pooped on by mice droppings more times than I can imagine we are a clean family every single night I mop I scrub this house to the bone but they still come in because the neighbours don’t do anything about the situation living next to a Romanian family they have said “they don’t have mice” and the other side is a HMO which pest control have told me themselfs it goes through one ear out the other with them I have baby’s in this house! And they want to live like that property pool are literally useless I send messages and get no reply’s I have viewed so many private rented houses but because we are on uc we just get judged by that I have been under private for over 7 years Evan have a good reference from this current agency like ??? Have no ccjs or anything I just want a happy safe home for my kids my partner suffers mental health problem as well so I am literally the carer of everyone and trying to deal with this issue I’m literally sitting in tears writing this because I don’t know what else to do I have had pest control in multiple times I have had a council private sector environmental health come in and do a report which initially they stated it’s from the neighbours that was at the start to getting a solicitor who literally didn’t do much all he could do was tell the landlord to get the work done which it is not done ! I need some help any advice I have had far to many breakdowns than I can count my poor babys have lived with mice since they have been born literally there only two and have been in 2 houses that have been destroyed by mice I can’t cope I have wrote to the mp been to councillor meeting and have had no help like what do I do ? Some images attached two sensitive other ones are my pram with holes in and random nerf gun darts chewed not just one every single one I found and under the kickboards makes me sick 😭