I paid a horrendous amount of money for what should be stunning kitchen, or at least this is what I was promised.
The date the kitchen was supposed to be fitted came and went, I rang in. They forgot to schedule me in for a fitting.
When the kitchen finally turned up it was a mess of different colours of what looked like oak, conti board and laminates. Apparently this passes for a solid oak kitchen.
Before it was even fitted, I asked for it to go back, oh it was also missing a lot of the metal strips it was supposed to have on it.
After really unpleasant conversations with Canburg the people that also own small bones, The door fronts were all changed. Unfortunately they came in the wrong sizes. So instead of sending all back, the carpenters fitted them . Oh I forgot the two cabinets that came in too small that the breakfast bar is sitting on, instead of sending these back for the right height units, they stuck two boards in underneath that look awful. They then stuck a breakfast bar on top. Result, the breakfast bar bowed in the middle and the edges are so sharp I have lost a dress and two jumpers to it.
We have AT LEAST eight sets of carpenters in over approx 8 months, who have one after the other shaved, sanded, cut down the doors and draws to no avail. We now have a kitchen with horrid uneven gaps between each and every unit. If that's not bad enough, they have also warped. We can't switch on the insink erator, we can't use the corner cupboards because the internal unit bangs on the external unit.
Finally the managers at Mark Wilkinson decided the only thing they could do nine months down the road, was to replace the whole kitchen. Great!!!
Had it confirmed in writing. I had a date, they promised to build the whole thing off site and bring it to site when they were convinced it was all going to work.
I was given a date for the fitting. All good so far, then I suddenly get a phone call out of the blue from an angry owner of Canburg. stating and I kid you not, that there was absolutely no way on earth I was getting my kitchen and that his senior managers had no place offering to replace my kitchen. He even said that "even if they did replace the kitchen it may still not be right." (oh and I did tape the entire conversation, just to be on the safe side).
Not a great for a company that makes and sells kitchens, they say are high end.
What I want to know is why is the owner of Canburg so convinced they can't build a kitchen that will work. Is the work generally of a poor standard?
A warning then, you can not trust anything that anyone in MW tells you, because they may not have the authority to give you what you think you are paying for. They have walked away from the situation and my solicitors are now dealing with all.
If you want to avoid a similar fate avoid Canburg (MW and Small bones).
I will let you know what happens next. Am now in talks with a marketing company too, to advertise the kitchen I have out side their shops.