My boss has had her holiday to jamaica booked since Jan this year. She also booked extra leg room for her very tall husband as its an 11 hour flight. Last week she was told that a new plane was doing her route and she couldn't have the extra leg room. they did offer that she could pay for an extra seat so she could spread out sideways if you see what I mean. Here's the joke - they couldn't guarantee that the extra seat would be next to hers though! I'm serious, one human being said that to another with no shame or laughter!! Needless to say the holiday has been cancelled.