Hi - booked a packaged holiday and got conf thru today. To my surprise, it says at the bottom of the email - 'no transfer included'
Very peculiar, because no mention on this on the online booking form, or option to choose one, tho' there were options re insurance and sitting together on the flight (tour company's on airline). Don't have a paper brochure, so can't tell if it would have been mentioned there.
Isn't this strange - or am I foolish to assume there the compnay would provide, or at least offer some mechanism of getting to the hotel from the aiport (90km)when it is a normal package?Have emailed their customer serviceas, but if anyone has encountered this or has any insight would be very grateful to hear.