Next month we have an apartment reserved (already paid the balance in full including the tourist tax) in Austria. Booked it through Booking.com. I have tried to reach out to then several times to ask them questions but they have not responded. One question is VERY important: its the documentation they said they had attached in a previous message but didnt, including the exact location of the property.
Im getting worried that they aren't reliable and we aren't going to get the experience we want with them. Anyone got any experience with them, good or bad?