Ryanair verification - third party!?

NorthFaceofthelaundrypile · 01/02/2026 19:22

Yes, currently dealing with or trying to deal with this right now!
Nightmare!
Can’t get into booking at all.
Got to the top of the chat queue a couple of times and been kicked off.
I’m not usually one to grumble about Ryanair. They mean I can travel from a local airport and I generally accept that you get what you pay for, but this is really annoying!
Worse thing is that DH paid and used his debit card instead of credit card, otherwise we’d have sent copies of all our attempts to bank and asked for a charge back.

Original poster

HowlongwillIbeonholdfor · 01/02/2026 19:24

NorthFaceofthelaundrypile · 01/02/2026 19:22

Yes, currently dealing with or trying to deal with this right now!
Nightmare!
Can’t get into booking at all.
Got to the top of the chat queue a couple of times and been kicked off.
I’m not usually one to grumble about Ryanair. They mean I can travel from a local airport and I generally accept that you get what you pay for, but this is really annoying!
Worse thing is that DH paid and used his debit card instead of credit card, otherwise we’d have sent copies of all our attempts to bank and asked for a charge back.

Exactly the same here, so odd. I think the customer service shuts at 7 on Sundays, so you might not get any help today. Did you do the verification thing?

OP posts:

NorthFaceofthelaundrypile · 01/02/2026 19:47

Tried the verification and wouldn’t recognise either of the names on the booking.
I book numerous Ryanair flights every year and have never had this happen before!
We’ve had emails confirming the booking but are unable to log into it.

Original poster

HowlongwillIbeonholdfor · 01/02/2026 19:53

NorthFaceofthelaundrypile · 01/02/2026 19:47

Tried the verification and wouldn’t recognise either of the names on the booking.
I book numerous Ryanair flights every year and have never had this happen before!
We’ve had emails confirming the booking but are unable to log into it.

Same! I've done the verification thing with my driving license but honestly I'm not really sure what happens next. It was just mine, not my husband's. Apparently it's a common problem so hopefully it'll be sorted for us both in the morning.

OP posts:

WhatWouldRoyKentSay · 02/02/2026 00:00

We had to do this last week after booking our first ever Ryanair flight. The email said it was because we'd booked through a third party, which we didn't but we googled it and it seemed legit so we did the free 7 day option. My husband said an app notification came through to say it had been accepted and something will show on the account or booking in a couple of days - tbh I wasn't really listening at the time but I logged in just now and I can see all details for the flight so it must be okay.

Original poster

HowlongwillIbeonholdfor · 02/02/2026 12:42

WhatWouldRoyKentSay · 02/02/2026 00:00

We had to do this last week after booking our first ever Ryanair flight. The email said it was because we'd booked through a third party, which we didn't but we googled it and it seemed legit so we did the free 7 day option. My husband said an app notification came through to say it had been accepted and something will show on the account or booking in a couple of days - tbh I wasn't really listening at the time but I logged in just now and I can see all details for the flight so it must be okay.

Love username!

Ours has now been sorted. Have you had any luck @NorthFaceofthelaundrypile ?

OP posts:

NorthFaceofthelaundrypile · 02/02/2026 17:03

DH got it all sorted today… long wait to get to front of chat queue but once there they were very efficient.
Apparently when he bought tickets his phone obscured his email - so used a fake email but the emails get directed to you.
But they sorted that out and did the ticket changes we needed at the same time.