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Holidays

Use our Travel forum for recommendations on everything from day trips to the best family-friendly holiday destinations.

Booked holiday- now reviews have gone downhill

60 replies

EmmyLemmyHemmy · 11/06/2024 09:34

Let me begin by saying i know how fortunate we are to be in this position!!

Booked a much needed holiday after a terrible year with bereavements, illness and jobs being unstable. Things are finally looking up, we are more financially stable, and decided on a real treat for us and the kids. Spent a small fortune on an all inclusive at a luxury resort with 5* reviews, but thought after the year from hell everyone needs it.

Excitedly counting down.

Visited trip advisor yesterday, and the reviews have gone downhill this season. Since opening people are saying terrible service, too few staff, food gone downhill etc.

I feel so sad. This was meant to be the holiday of a lifetime, we have all been so excited, and now it runs the risk of being a flop!!

Suppose there's still 6 weeks for the resort/hotel to 'pick up' but realistically thats unlikely to happen, isn't it?

What can I do to try and make this better? Things to take with us, plans to make?

Booked with Jet 2 if that makes any difference.......

OP posts:
Mummyamy123 · 11/06/2024 21:21

rookiemere · 11/06/2024 12:28

OP there might be a FB group for the hotel you can join to get more information, unfortunately Tripadvisor does tend to attract extreme reviews.

Also worth emailing hotel management, saying that you have seen these issues and you're very concerned having booked the hotel based on previous excellent reviews. May not do anything but gets you on their radar.

It is possible to change hotel I believe with Jet2 but possibly only up to 90 days in advance or big fee. Worth ringing them up anyway as they are usually very helpful.

Great tip!!! There is a fb group and nobody is saying things like TA on the group! Thanks so much- don’t know why I didn’t think of this!!

3girlsunder3 · 11/06/2024 21:37

Is it Dama Dama Op?

Brckngt · 11/06/2024 21:52

what do google reviews say op? Any better?

better still tell us where it is. 100% chance a MNer is there right now I reckon!

Mummyamy123 · 12/06/2024 07:38

It’s the Grecotel Kos Imperial- anyone there?

thank you wise mumsnetters

I can’t seem to get on Google reviews for some reason 🤷🏻‍♀️

wheresthebigcarrot · 12/06/2024 09:15

You've had a name change fail, OP.

3girlsunder3 · 12/06/2024 09:39

Haven’t been to that one sorry Op, but have to others in the chain. Usually v nice, can book a la cartes in advance if you download the app which I recommend to do - haven’t a hope of getting in them once you arrive

YorkNew · 12/06/2024 11:44

It looks like a perfectly lovely summer holiday destination, their 5 star is what we’d think of as 4 star. I wouldn’t be changing it.

Mummyamy123 · 12/06/2024 17:14

wheresthebigcarrot · 12/06/2024 09:15

You've had a name change fail, OP.

I don’t even know how to fix this or why I ever had a different name 🤣🤣

both me anyway 🤷🏻‍♀️

Vicliz24 · 12/06/2024 17:20

If it's Greece you will be absolutely fine for local tavernas if needed . We've been all over Greece and rarely had a bad meal .

Amsx · 12/06/2024 17:36

You'll never please everyone review wise.

Go with an open mind and I bet you'll have a ball.

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