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Holidays

Use our Travel forum for recommendations on everything from day trips to the best family-friendly holiday destinations.

Holidays from HELL and they simply don't care.

34 replies

EricBlyton · 16/12/2023 14:06

Here's one to avoid..Galaxy holidays.
They all use fake names, they write their own reviews.
They sent us to the hotel from hell in Marmaris, Turkey.
Miles from the resort and to a place which looked like a down town slum from a war zone.
Within 2 hours of arriving at the "Grand Villa Sol apartments" as it's called we had dumped the bags and gone out in search of food, fended off 2 muggers and returned. On our return the state of the place became immediately apparent.
Cupboard doors, hanging off, filth everywhere, holes in sheets, blood stained mattresses, no working aircon, no working TV, bare wires protruding from walls, electrical outlets actually inside the shower (which we didn't use)
after itching for a couple more hours we walked out, dumping the key on the desk.
We walked for about 2 more hours to the resort area where I paid for a decent hotel. from that point on the holiday was great until it came to getting home. despite telling galaxy holidays what had happened and where we were they failed to get us transferred to the airport so I had to get a taxi.
My only regret is I didn't get more photos of that hell hole hotel but we were too concerned with getting out of there.
Galaxy Holidays absolutely refuse to refund part of the holiday despite the fact that every part of it they arranged was vile and horrible, even the flight was awful!
They claim your holiday is 100% financially protected via the ATOL scheme. This is a LIE, ATOL is only for flights if the company goes bust and I'm not even sure they are a member of that, they don't display their membership number.

In Summary, I would rather spend a week in a dustbin outside a food outlet than go on a holiday with Galaxy holidays.

Holidays from HELL and they simply don't care.
Holidays from HELL and they simply don't care.
Holidays from HELL and they simply don't care.
Holidays from HELL and they simply don't care.
Holidays from HELL and they simply don't care.
OP posts:
PepperIsHere · 17/12/2023 10:43

I'd be pretty upset to have blood stained bedding and dangerous electrics in my hotel room. I'm sorry this was your experience and I think it was a good move to leave immediately rather than stay there feeling miserable.

Crikeyalmighty · 17/12/2023 12:13

@EricBlyton just to mention that we once booked a big house on a Greek island. Pictures were pretty good- several ok reviews on trip advisor etc- got there to find it covered in dust, up an enormous unshaded hill in 43 degree heat and the pictures must have been taken 15 yearsago. As i say others must have massively different standards and this wasn't cheap £1800 I think for 10 days in late June. (That's just accommodation)

My H went straight on booking.com - found somewhere lovely- asked to pop round to see it ( 3 bed old schoolhouse) and within 2 hours we were in it- centre of town- and only £650

We weren't prepared to have a crap holiday and stick it out. Sometimes you just have to suck it up if you can afford it.

ExTheCheater · 17/12/2023 13:16

Will avoid them. Thanks 👍🏼

EricBlyton · 19/12/2023 10:35

the Atol point is not irrelevant when the company states "your holiday is 100% financially guaranteed due to ATOL" That is just another lie they tell. As for walking for 2 hours, it was early hours, didn't see a single taxi or bus, we were itching and desperate to get out of the place.
Staff on arrival were intimidating, it was like being met by the mafia, I did complain about the state of the place, I was told to talk to the manager the next day but after reading the "talked to the manager" comment online by a previous guest We decided we did not want to engage in a near violent row.
"Like a war zone" we were out for a short time after we first arrived, in the early hours, it was not a pleasant experience, constantly looking over my shoulder, there seemed to be plenty of dodgy characters about, then 2 youths grabbed my partner's bag, I had to fend them off, luckily they ran! It looked rough and run down. The photos you see on Google must be decades old, the place looks nothing like that and it is way off the tourist track! We bought the holiday expecting what those photos showed. I've been to Marmaris before, I never expected this!

OP posts:
EricBlyton · 19/12/2023 10:42

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OP posts:
EricBlyton · 19/12/2023 10:45

the Atol point is not irrelevant when the company states "your holiday is 100% financially guaranteed due to ATOL" That is just another lie they tell. As for walking for 2 hours, it was early hours, didn't see a single taxi or bus, we were itching and desperate to get out of the place.
Staff on arrival were intimidating, it was like being met by the mafia, I did complain about the state of the place, I was told to talk to the manager the next day but after reading the "talked to the manager" comment online by a previous guest We decided we did not want to engage in a near violent row.
"Like a war zone" we were out for a short time after we first arrived, in the early hours, it was not a pleasant experience, constantly looking over my shoulder, there seemed to be plenty of dodgy characters about, then 2 youths grabbed my partner's bag, I had to fend them off, luckily they ran! It looked rough and run down. The photos you see on Google must be decades old, the place looks nothing like that and it is way off the tourist track! We bought the holiday expecting what those photos showed. I've been to Marmaris before, I never expected this!

OP posts:
StiffyByngsDogBartholomew · 19/12/2023 11:01

Quartz2208 · 16/12/2023 15:23

What did you pay, that looks a certain price point that if you paid what did you expect

Blood stained mattresses, electrical wiring exposed and electrical fittings in a shower are not acceptable however little you have paid.

SandyWaves · 19/12/2023 19:31

I would firstly never have booked that place..look at the photos!

But if I had, I would have ran faster than Usain Bolt out of there.

EricBlyton · 20/12/2023 10:12

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